Logo
  • HOME
  • INTRODUCTION
    • MINT SERVICE DESK
    • PROFESSIONAL SERVICES
  • SYSTEM REQUIREMENTS
    • HARDWARE
    • SOFTWARE
  • GETTING STARTED
    • SCRIPT-BASED INSTALLATION
      • Installation of dependencies
      • Starting new installation
    • DOCKER-BASED INSTALLATION
      • CONTENT OF services.yml FILE
      • Complementing environmental variables
      • Completing the secrets
      • Password encryption keys
      • Starting up services
    • FIRST LOGIN
    • UPGRADING
    • BACKUP AND RESTORE
      • CREATE BACKUP
      • RESTORING DATA
    • SSL CERTIFICATES
      • Format of certificates
      • Generating self signed certificates
      • Certificate replacement in docker secret
    • USING LET’S ENCRYPT - FREE SSL CERTIFICATES
      • Automatic certificate upgrade
    • REVERSE PROXY
      • Configuration of redirections
      • SSL Configuration
      • Reverse proxy on the host machine
        • Changes in the services.yml file.
        • Definition of reverse proxy
  • WEB INTERFACE
    • LOGIN PORTAL
      • SIGN IN
      • FORGOT MY PASSWORD
      • SIGN UP
    • BASICS
      • PROFILE
      • NOTIFICATIONS
      • SIGN OUT
    • CLIENT PORTAL
      • CUSTOMER PORTAL
      • DASHBOARD
      • NEW TICKET
      • TICKET DETAILS
      • MY TICKETS
      • APPROVALS
      • ASSETS
      • MY ASSETS
      • KNOWLEDGE BASE
      • ACTIVITIES
    • AGENT PORTAL
      • DASHBOARD
      • NEW TICKET
      • TICKET DETAILS
      • MY TICKETS
      • WIDGETS
      • APPROVALS
      • NEW ASSET
      • ASSETS
      • MY ASSETS
      • COMPANIES
      • USERS
      • ACCESS GROUPS
      • REPORTS
        • BASICS
        • TAB DESCRIPTION
        • CREATING REPORT
        • REPORT DETAILS
        • CREATING SCHEDULE
        • SCHEDULE DETAILS
      • KNOWLEDGE BASE
      • CONTRACTS
      • ACTIVITIES
  • ADMIN PORTAL
    • PROFILE
    • DASHBOARD
    • USERS
      • USER MANAGEMENT
      • ROLES
      • CUSTOM FIELDS
      • USERS INTEGRATIONS
    • ACCESS GROUPS
    • APPROVALS
      • BASIC INFORMATION
      • APPROVALS TAB
        • CONFIGURATION TREE
        • DRAG AND DROP
        • ADVANCED STRUCTURES
        • DELETING CONFIGURATION
      • STATUSES
        • CONFIGURATION
        • CONFIGURATION CHANGE
        • DELETING STATUSES
      • NOTIFICATIONS
      • AGENT/CUSTOMER PROFILE
        • APPROVALS TAB
        • TICKET DETAILS
    • COMPANIES
      • COMPANY MANAGER
        • INFORMATION
        • ROLES
        • SLA
        • COMPANY USERS
      • CUSTOM FIELDS
      • COMPANY USERS
    • TICKETS
      • QUEUES AND PERMISSIONS
        • Queue structure
        • Queue permissions
      • TYPES
        • TICKET TYPES
        • TICKET TYPES PERMISSIONS
      • STATUSES
      • PRIORITIES
      • TICKET NUMBER FORMAT
      • TICKET NUMBER COUNTER
      • CUSTOM FIELDS
        • TICKETS STRUCTURE
        • TICKET PERMISSIONS
        • CONDITIONAL ATTRIBUTES
      • TEMPLATES
      • COMPONENTS
      • DOCUMENT TEMPLATES
      • SIGNATURES
      • CONFIGURATION
      • STRIKE RULES
      • CONTACT GROUP CATEGORIES
    • SERVICES
      • CONTRACTS
      • CONTRACTS TYPES
      • SERVICES
      • CALENDARS
      • SLA PARAMETERS
        • ACTIVATION SCHEME
        • CONFIGURATION
    • ASSETS
      • CREATING NEW ASSET
      • ASSETS MANAGEMENT
      • ASSETS DEFINITION
        • ASSETS STRUCTURE
        • CATEGORIES
        • GROUPS
        • ATTRIBUTES
        • ASSETS PERMISSIONS
      • ASSETS INTEGRATIONS
        • API INTEGRATION
        • CSV INTEGRATION
    • FIELDS SETTINGS
      • DICTIONARIES
      • REGEXES
      • DICTIONARIES INTEGRATIONS
    • NOTIFICATIONS
      • TICKETS
      • ASSETS
      • CONTRACTS
    • AUTOMATION
      • EVENT
      • TIME TRIGGER
    • EMAIL
      • ACCOUNTS
        • CREDENTIALS
        • OAUTH2
        • MICROSOFT GRAPH API
      • EMAIL FILTERS
      • MESSAGE FILTERS
    • KNOWLEDGE BASE
      • CATEGORIES
    • SURVEYS
    • LOGS
      • MESSAGES
      • LOG MANAGER
        • BROWSING THE LOGS
      • MONITORING
    • AUTHENTICATION BACKENDS
      • AZURE AD
    • NOTICES
    • FILE REPOSITORY
      • SERVER CONFIGURATION
      • BUCKETS
    • CUSTOMER PORTAL
      • CONTAINERS
      • CASES
    • SETTINGS
      • GENERAL
        • FILES
        • TEMPLATES
        • LOGO
        • GLOBAL SETTINGS
        • TICKETS
        • TIME TRACKER
        • USERS
        • ASSETS
        • CUSTOMER PORTAL
        • MAILING
        • PUBLIC SETTINGS
        • REPORTS
      • API
        • CREATING A REQUEST
        • CREATING A BOT USER
MintSD
  • Search
  • PDF


© Copyright 2024, OPGK Software. Last updated on Apr 03, 2025.

Built with Sphinx using a theme provided by Read the Docs.