INTRODUCTION

Thank you for choosing Mint Service Desk.

The present document is the main reference for MINT Service Desk users, the purpose of the document is to explain all the functionalities and configurations available in MINT Service Desk. This guide includes the customer, agent, and administrator interfaces along with all the configurations and changes that you can do in the system.

MINT SERVICE DESK

MINT Service Desk is a service management solution to monitor, track, and exchange information about resources within your company and with outside vendors.

MINT Service Desk is a web-based application for service management, it is a multi-channel system that allows you to support your customers (internal or external) based on the service request they will send via email, portal, or any other communication channel supported by MINT Service Desk. A user-friendly ticketing system with a lot of integrated features from a fresh point of view.

The roadmap for MINT Service Desk includes new functionalities and ITSM features that are being developed and tested now, like:

  • Service Desk and Ticketing System

  • Asset Management

  • Incident Management

  • Problem Management

  • Multichannel Communication

  • Process Management

  • IoT Asset Management

  • Knowledge Management

  • Reporting

PROFESSIONAL SERVICES

OPGK Software is the owner and developer of the MINT Service Desk, we provide professional services to our customers to implement our software successfully.

Our catalog includes consulting, training, development, and managed cloud services. We also have a Partnership program and special programs for educational and non-profitable organizations.

Visit us at *mindsd.com* or send us an email to *info@opgksoftware.com* thanks!