HOME
INTRODUCTION
MINT SERVICE DESK
PROFESSIONAL SERVICES
SYSTEM REQUIREMENTS
HARDWARE
SOFTWARE
GETTING STARTED
SCRIPT-BASED INSTALLATION
Installation of dependencies
Starting new installation
DOCKER-BASED INSTALLATION
CONTENT OF
services.yml
FILE
Complementing environmental variables
Completing the secrets
Password encryption keys
Starting up services
FIRST LOGIN
UPGRADING
BACKUP AND RESTORE
CREATE BACKUP
RESTORING DATA
SSL CERTIFICATES
Format of certificates
Generating self signed certificates
Certificate replacement in docker secret
USING LET’S ENCRYPT - FREE SSL CERTIFICATES
Automatic certificate upgrade
REVERSE PROXY
Configuration of redirections
SSL Configuration
Reverse proxy on the host machine
Changes in the
services.yml
file.
Definition of reverse proxy
WEB INTERFACE
LOGIN PORTAL
SIGN IN
FORGOT MY PASSWORD
SIGN UP
BASICS
PROFILE
NOTIFICATIONS
SIGN OUT
CLIENT PORTAL
CUSTOMER PORTAL
DASHBOARD
NEW TICKET
TICKET DETAILS
MY TICKETS
ASSETS
MY ASSETS
KNOWLEDGE BASE
ACTIVITIES
AGENT PORTAL
DASHBOARD
NEW TICKET
TICKET DETAILS
MY TICKETS
WIDGETS
NEW ASSET
ASSETS
MY ASSETS
COMPANIES
USERS
ACCESS GROUPS
REPORTS
KNOWLEDGE BASE
CONTRACTS
ACTIVITIES
ADMIN PORTAL
PROFILE
DASHBOARD
USERS
USER MANAGEMENT
ROLES
CUSTOM FIELDS
USERS INTEGRATIONS
ACCESS GROUPS
COMPANIES
COMPANY MANAGER
INFORMATION
ROLES
SLA
COMPANY USERS
CUSTOM FIELDS
COMPANY USERS
TICKETS
QUEUES AND PERMISSIONS
Queue structure
Queue permissions
TYPES
TICKET TYPES
TICKET TYPES PERMISSIONS
STATUSES
PRIORITIES
TICKET NUMBER FORMAT
TICKET NUMBER COUNTER
CUSTOM FIELDS
TICKETS STRUCTURE
TICKET PERMISSIONS
CONDITIONAL ATTRIBUTES
TEMPLATES
COMPONENTS
DOCUMENT TEMPLATES
SIGNATURES
CONFIGURATION
STRIKE RULES
CONTACT GROUP CATEGORIES
SERVICES
CONTRACTS
CONTRACTS TYPES
SERVICES
CALENDARS
SLA PARAMETERS
ASSETS
CREATING NEW ASSET
ASSETS MANAGEMENT
ASSETS DEFINITION
ASSETS STRUCTURE
CATEGORIES
GROUPS
ATTRIBUTES
ASSETS PERMISSIONS
ASSETS INTEGRATIONS
FIELDS SETTINGS
DICTIONARIES
REGEXES
NOTIFICATIONS
TICKETS
ASSETS
CONTRACTS
AUTOMATION
EVENT
TIME TRIGGER
EMAIL
ACCOUNTS
CREDENTIALS
OAUTH2
MICROSOFT GRAPH API
EMAIL FILTERS
MESSAGE FILTERS
KNOWLEDGE BASE
CATEGORIES
SURVEYS
LOGS
MESSAGES
LOG MANAGER
BROWSING THE LOGS
MONITORING
AUTHENTICATION BACKENDS
AZURE AD
NOTICES
FILE REPOSITORY
SERVER CONFIGURATION
BUCKETS
CUSTOMER PORTAL
CONTAINERS
CASES
SETTINGS
GENERAL
FILES
TEMPLATES
LOGO
GLOBAL SETTINGS
TICKETS
TIME TRACKER
USERS
ASSETS
API
CREATING A REQUEST
CREATING A BOT USER
MintSD
MINT SERVICE DESK 3.3.2
MINT SERVICE DESK 3.3.2
HOME
INTRODUCTION
MINT SERVICE DESK
PROFESSIONAL SERVICES
SYSTEM REQUIREMENTS
HARDWARE
SOFTWARE
GETTING STARTED
SCRIPT-BASED INSTALLATION
Installation of dependencies
Starting new installation
DOCKER-BASED INSTALLATION
CONTENT OF
services.yml
FILE
Complementing environmental variables
Completing the secrets
Password encryption keys
Starting up services
FIRST LOGIN
UPGRADING
BACKUP AND RESTORE
CREATE BACKUP
RESTORING DATA
SSL CERTIFICATES
Format of certificates
Generating self signed certificates
Certificate replacement in docker secret
USING LET’S ENCRYPT - FREE SSL CERTIFICATES
Automatic certificate upgrade
REVERSE PROXY
Configuration of redirections
SSL Configuration
Reverse proxy on the host machine
WEB INTERFACE
LOGIN PORTAL
SIGN IN
FORGOT MY PASSWORD
SIGN UP
BASICS
PROFILE
NOTIFICATIONS
SIGN OUT
CLIENT PORTAL
CUSTOMER PORTAL
DASHBOARD
NEW TICKET
TICKET DETAILS
MY TICKETS
ASSETS
MY ASSETS
KNOWLEDGE BASE
ACTIVITIES
AGENT PORTAL
DASHBOARD
NEW TICKET
TICKET DETAILS
MY TICKETS
WIDGETS
NEW ASSET
ASSETS
MY ASSETS
COMPANIES
USERS
ACCESS GROUPS
REPORTS
KNOWLEDGE BASE
CONTRACTS
ACTIVITIES
ADMIN PORTAL
PROFILE
DASHBOARD
USERS
USER MANAGEMENT
ROLES
CUSTOM FIELDS
USERS INTEGRATIONS
ACCESS GROUPS
COMPANIES
COMPANY MANAGER
CUSTOM FIELDS
COMPANY USERS
TICKETS
QUEUES AND PERMISSIONS
TYPES
STATUSES
PRIORITIES
TICKET NUMBER FORMAT
TICKET NUMBER COUNTER
CUSTOM FIELDS
TEMPLATES
COMPONENTS
DOCUMENT TEMPLATES
SIGNATURES
CONFIGURATION
STRIKE RULES
CONTACT GROUP CATEGORIES
SERVICES
CONTRACTS
CONTRACTS TYPES
SERVICES
CALENDARS
SLA PARAMETERS
ASSETS
CREATING NEW ASSET
ASSETS MANAGEMENT
ASSETS DEFINITION
ASSETS INTEGRATIONS
FIELDS SETTINGS
DICTIONARIES
REGEXES
NOTIFICATIONS
TICKETS
ASSETS
CONTRACTS
AUTOMATION
EVENT
TIME TRIGGER
EMAIL
ACCOUNTS
EMAIL FILTERS
MESSAGE FILTERS
KNOWLEDGE BASE
CATEGORIES
SURVEYS
LOGS
MESSAGES
LOG MANAGER
MONITORING
AUTHENTICATION BACKENDS
AZURE AD
NOTICES
FILE REPOSITORY
SERVER CONFIGURATION
BUCKETS
CUSTOMER PORTAL
CONTAINERS
CASES
SETTINGS
GENERAL
API