MINT SERVICE DESK 3.4.0

• HOME
• INTRODUCTION
  • MINT SERVICE DESK
  • PROFESSIONAL SERVICES
• SYSTEM REQUIREMENTS
  • HARDWARE
  • SOFTWARE
• GETTING STARTED
  • SCRIPT-BASED INSTALLATION
    • Installation of dependencies
    • Starting new installation
  • DOCKER-BASED INSTALLATION
    • CONTENT OF services.yml FILE
    • Complementing environmental variables
    • Completing the secrets
    • Password encryption keys
    • Starting up services
  • FIRST LOGIN
  • UPGRADING
  • BACKUP AND RESTORE
    • CREATE BACKUP
    • RESTORING DATA
  • SSL CERTIFICATES
    • Format of certificates
    • Generating self signed certificates
    • Certificate replacement in docker secret
  • USING LET’S ENCRYPT - FREE SSL CERTIFICATES
    • Automatic certificate upgrade
  • REVERSE PROXY
    • Configuration of redirections
    • SSL Configuration
    • Reverse proxy on the host machine
• WEB INTERFACE
  • LOGIN PORTAL
    • SIGN IN
    • FORGOT MY PASSWORD
    • SIGN UP
  • BASICS
    • PROFILE
    • NOTIFICATIONS
    • SIGN OUT
  • CLIENT PORTAL
    • CUSTOMER PORTAL
    • DASHBOARD
    • NEW TICKET
    • TICKET DETAILS
    • MY TICKETS
    • APPROVALS
    • ASSETS
    • MY ASSETS
    • KNOWLEDGE BASE
    • ACTIVITIES
  • AGENT PORTAL
    • DASHBOARD
    • NEW TICKET
    • TICKET DETAILS
    • MY TICKETS
    • WIDGETS
    • APPROVALS
    • NEW ASSET
    • ASSETS
    • MY ASSETS
    • COMPANIES
    • USERS
    • ACCESS GROUPS
    • REPORTS
    • KNOWLEDGE BASE
    • CONTRACTS
    • ACTIVITIES
• ADMIN PORTAL
  • PROFILE
  • DASHBOARD
  • USERS
    • USER MANAGEMENT
    • ROLES
    • CUSTOM FIELDS
    • USERS INTEGRATIONS
    • USER ROLE RESOLVER
  • ACCESS GROUPS
  • APPROVALS
    • BASIC INFORMATION
    • APPROVALS TAB
    • STATUSES
    • NOTIFICATIONS
    • AGENT/CUSTOMER PROFILE
  • COMPANIES
    • COMPANY MANAGER
    • CUSTOM FIELDS
    • COMPANY USERS
  • TICKETS
    • QUEUES AND PERMISSIONS
    • TYPES
    • STATUSES
    • PRIORITIES
    • TICKET NUMBER FORMAT
    • TICKET NUMBER COUNTER
    • CUSTOM FIELDS
    • TEMPLATES
    • COMPONENTS
    • DOCUMENT TEMPLATES
    • SIGNATURES
    • CONFIGURATION
    • STRIKE RULES
    • CONTACT GROUP CATEGORIES
  • SERVICES
    • CONTRACTS
    • CONTRACTS TYPES
    • SERVICES
    • CALENDARS
    • SLA PARAMETERS
  • ASSETS
    • CREATING NEW ASSET
    • ASSETS MANAGEMENT
    • ASSETS DEFINITION
    • ASSETS INTEGRATIONS
  • FIELDS SETTINGS
    • DICTIONARIES
    • REGEXES
    • DICTIONARIES INTEGRATIONS
  • NOTIFICATIONS
    • TICKETS
    • ASSETS
    • CONTRACTS
  • AUTOMATION
    • EVENT
    • TIME TRIGGER
  • EMAIL
    • ACCOUNTS
    • EMAIL FILTERS
    • MESSAGE FILTERS
    • CERTIFICATE
  • KNOWLEDGE BASE
    • CATEGORIES
  • SURVEYS
    • DESCRIPTION
    • RESULTS
    • ADDING TO THE TICKET
    • SUBMIT BY USER
  • LOGS
    • MESSAGES
    • LOG MANAGER
    • MONITORING
  • AUTHENTICATION BACKENDS
    • AZURE AD
    • LDAP
  • NOTICES
  • CONSENTS
    • CONSENTS TAB
    • ADDING A NEW CONSENT
    • EDITING AND DELETING CONSENTS
    • CONSENT EXAMPLES
  • FILE REPOSITORY
    • SERVER CONFIGURATION
    • BUCKETS
  • CUSTOMER PORTAL
    • CONTAINERS
    • CASES
  • SETTINGS
    • GENERAL
    • API