MINT SERVICE DESK 3.4.2

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• INTRODUCTION
  • MINT SERVICE DESK
  • KEY MINT FEATURES
  • WHY MINT SERVICE DESK?
  • EXAMPLE INDUSTRIES
  • COMPETITIVE ADVANTAGE
  • DESCRIPTION OF SERVICES
  • PROFESSIONAL SERVICES
• SYSTEM REQUIREMENTS
• GETTING STARTED
  • FIRST LOGIN
  • BACKUP AND RESTORE
    • CREATE BACKUP
    • RESTORING DATA
  • SSL CERTIFICATES
    • Format of certificates
    • Generating self signed certificates
    • Certificate replacement in docker secret
  • USING LET’S ENCRYPT - FREE SSL CERTIFICATES
    • Automatic certificate upgrade
  • REVERSE PROXY
    • Configuration of redirections
    • SSL Configuration
    • Reverse proxy on the host machine
• WEB INTERFACE
  • LOGIN PORTAL
    • SIGN IN
    • FORGOT MY PASSWORD
    • SIGN UP
  • BASICS
    • PROFILE
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• ADMIN PORTAL
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    • APPROVALS TAB
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    • COMPANY MANAGER
    • CUSTOM FIELDS
    • COMPANY USERS
  • TICKETS
    • QUEUES AND PERMISSIONS
    • TYPES
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    • PRIORITIES
    • TICKET NUMBER FORMAT
    • TICKET NUMBER COUNTER
    • CUSTOM FIELDS
    • TEMPLATES
    • COMPONENTS
    • DOCUMENT TEMPLATES
    • SIGNATURES
    • CONFIGURATION
    • STRIKE RULES
    • CONTACT GROUP CATEGORIES
  • SERVICES
    • CONTRACTS
    • CONTRACTS TYPES
    • SERVICES
    • CALENDARS
    • SLA PARAMETERS
  • ASSETS
    • CREATING NEW ASSET
    • ASSETS MANAGEMENT
    • ASSETS DEFINITION
    • ASSETS INTEGRATIONS
    • DOCUMENT TEMPLATES
  • FIELDS SETTINGS
    • DICTIONARIES
    • REGEXES
    • DICTIONARIES INTEGRATIONS
  • NOTIFICATIONS
    • TICKETS
    • ASSETS
    • CONTRACTS
    • CONSENTS
    • NOTIFICATION HISTORY
  • AUTOMATION
    • EVENT
    • TIME TRIGGER
  • EMAIL
    • ACCOUNTS
    • EMAIL RULES
    • MESSAGE FILTERS
    • CERTIFICATE
  • KNOWLEDGE BASE
    • CATEGORIES
  • SURVEYS
    • DESCRIPTION
    • RESULTS
    • ADDING TO THE TICKET
    • SUBMIT BY USER
  • LOGS
    • MESSAGES
    • LOG MANAGER
    • MONITORING
  • AUTHENTICATION BACKENDS
    • AZURE AD
    • LDAP
  • NOTICES
  • CONSENTS
    • CONSENTS TAB
    • ADDING A NEW CONSENT
    • EDITING AND DELETING CONSENTS
    • CONSENT EXAMPLES
  • FILE REPOSITORY
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    • GENERAL
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